FAQs


Who is Kate Magic?

Kate is a globally renowned raw health educator, author of three raw lifestyle books Eat Smart Eat Raw, Raw Living, and Raw Magic. As well as home-educating her three boys (whom she raises on a raw vegan diet), she is Creative Director of Raw Living, Europe’s premier raw food and superfoods online store, and has a busy international touring schedule. You can also find her on KateMagic.com, where she posts articles, interviews and recipes.

What is The Raw Magic Academy?

The Raw Magic Online Academy was launched in November 2013. Kate has given her Raw Magic talks hundreds of times all around the world. But although she travels a lot, she can’t get everywhere! Maybe she has not come to your town or city, or maybe you just prefer absorbing the information in the comfort of your own home. Or maybe you are one of the thousands of people who have been inspired and motivated by the talk, and would like to watch it back again, to refresh your memory and glean more useful snippets of information to help you fast-track along the raw superhighway. Now, for the first time, Kate’s hugely popular live talks are available online for you to enjoy whenever and wherever you like.

Can I sign up to the mailing list to get notified of future videos and offers?

Yes, please do! There is a sign up box on the home page.

What do I actually get when I purchase a video?

Some of the videos are divided into parts for ease of access. They are all each accompanied by a downloadable PDF containing a summary of the most important points from the talk.

You will be asked to create a username and password during the checkout process, this is what you use to login when you want to watch the videos. Once you’ve paid through Paypal (please note – you don’t need a Paypal account to use Paypal! There is an option there to pay by credit card through Paypal), it will take you back to the videos page. From there, you can watch and re-watch the videos as many times as you like. Please note though, the videos are not downloadable.

I have a question about the video, how do I contact Kate?

There is a Comments box under the video when you’ve purchased it. If you have a question that is directly related to the content of the video, you can put it there and Kate will endeavour to answer it within 48 hrs.

I can’t find my videos where have they gone?

Go to the Login tab at the top right of the page. If you are logged in already it will be showing as My Videos. Once you are logged in, on the dropdown menu under My Videos, it says My Videos. Click on there and it will take you to the page that displays the videos. If you’re still stuck,¬†email support@rawmagicacademy.co.uk and we will endeavour to respond within 48 hours.

My video won’t load. Help!

  1. First try using this website on a different web browser. For example if you normally use Firefox then try using Chrome or Internet Explorer instead.
  2. Make sure your purchase has been successful. Only people whom have had a successful transaction will have access to the video pages. You will have a confirmation receipt from Paypal in your email inbox.
  3. Make sure you have created an account with username and password as part of the purchase.
  4. Click on your account page to see the links to open the video. Login then go to this page.
  5. Make sure you’re online!
  6. If you are still having problems, email support@rawmagicacademy.co.uk and we will endeavour to respond within 48 hours.

What is VAT & do I need to pay it?

Unfortunately, we have to charge you VAT on these videos. What that actually means is that 20% of what you pay goes to the tax man.

However, you won’t be charged VAT if –

  • You are purchasing the videos from outside of the EU
  • You are a non-UK business with an EU VAT number

So if you are able to fulfil either of this criteria, congratulations! VAT will automatically be deducted at the checkout.

Who is the music by?

The music on the Raw Magic talk is an unreleased track called Affection and it’s by Groovemanspot with Turkish singer Ahu. You can listen to more of Ahu’s sublime music on her Soundcloud page.

The music in the homepage video is by Visioneers and you can buy it on Itunes. It’s called It’s Simple, and the album is called Dirty Old Hip Hop.¬†Used with permission from BBE records/Omniverse.

The music on the Superfoods video and Kids video is by Eric Lau from his most recent album One of Many on Kilawatt Music.